Contact information

Last updated: 19 July 2026

This page tells you who is behind this store and how to reach us. If you have a question about an order, an ingredient, a refund or anything else, write to us — a real person reads every email.

Who operates this store

Vitroswell
Jaén, Spain
Email: vitroswell@gmail.com

Vitroswell is the trading name under which this store sells its products. Our full postal address is available on request by email, and is provided with every order.

Customer service

Email is the fastest way to reach us: vitroswell@gmail.com. We aim to reply within 2 business days, Monday to Friday. Please include your order number if your question is about an order — it makes everything faster.

We handle customer service by email rather than by phone so that every request is written down, traceable and answered properly, whatever time zone you are in. If you would prefer to speak to someone, say so in your email and we will arrange a call.

Where orders ship from

Orders are dispatched by our fulfilment partner in Asia and delivered in 5–9 business days. Details are in our Shipping Policy.

Our policies

A note on our products

Vitroswell products are cosmetic products, not medicines. They are not intended to diagnose, treat, cure or prevent any disease, and results vary from person to person. If your hair loss is sudden, patchy or rapid, or if you are pregnant, breastfeeding or under medical treatment, please speak to a doctor or pharmacist. Full detail is in section 6 of our Terms of Service.