Shipping policy

Last updated: 19 July 2026

Where we ship

We ship to the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, the United Arab Emirates, Israel, Norway and Switzerland. If your country is not listed at checkout, we are not currently able to deliver there.

Where your order ships from

Vitroswell is based in Spain. Our products are made and dispatched by our fulfilment partner in Asia, and are shipped directly to you from there. We tell you this openly so that the delivery times below make sense, and so there are no surprises about where the parcel comes from.

Delivery times

Orders are delivered in 5–9 business days from dispatch. Orders are normally dispatched within 1–2 business days of being placed.

Business days do not include weekends or public holidays. Delivery estimates are estimates, not guarantees: customs checks, carrier delays and peak periods can add time. If your order is running late, contact us and we will chase it for you.

Shipping costs

Shipping is free on orders over $50 USD. Below that, the shipping cost is calculated and shown at checkout before you pay. All prices on this store are in US dollars (USD).

Tracking

You will receive a confirmation email when you order and a second email with a tracking link once your parcel is dispatched. Tracking can take a few days to start updating after dispatch — this is normal and does not mean the parcel is lost.

Customs, duties and import taxes

Because orders ship internationally, they may be subject to import duties, taxes or customs fees in the destination country. Where these apply, they are not included in the price you pay at checkout and are the responsibility of the recipient. Rules and thresholds vary by country and change from time to time; please check your own country's current rules if you are unsure.

We cannot mark parcels as gifts or declare a lower value than the amount paid.

Wrong or incomplete address

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was wrong or incomplete, or because it went unclaimed, we can resend it once you have confirmed the correct address; you may be asked to cover the reshipping cost.

Lost, delayed or damaged parcels

If your order has not arrived 30 days after the end of the estimated delivery window, we will resend it or refund it in full — your choice. If it arrives damaged, send us a photo and we will replace or refund it. See our Refund Policy for the full detail.

Questions

Email vitroswell@gmail.com with your order number. We aim to reply within 2 business days.

Vitroswell — Jaén, Spain.